Legal
Terms of Service
Please read these terms carefully before using our website or booking any services.
Effective date: March 1st, 2025
Welcome to MannPriya (the “Website”). This Website is owned and operated by MannPriya (“we,” “us,” or “our”). By accessing or using this Website, you agree to comply with and be bound by the following Terms of Service (“Terms”). If you do not agree with these Terms, please do not use our Website.
By using this Website, you acknowledge that you have read, understood, and agreed to these Terms. We reserve the right to modify these Terms at any time, and your continued use of the Website constitutes acceptance of any such changes.
MannPriya provides psychological services, therapy sessions, workshops, internship programmes, corporate wellness initiatives, and related educational content. The information provided on this Website is for general educational and informational purposes and should not be considered a substitute for professional medical or psychological advice, diagnosis, or treatment.
You must be at least 18 years old to use this Website independently. If you are under 18, you may only use our services with the active involvement and written consent of a parent or legal guardian.
MannPriya does not provide emergency or crisis intervention services. If you are in immediate distress or experiencing a mental health crisis, please contact a local emergency service provider, a crisis helpline, or a mental health professional in your area immediately.
KIRAN (Govt. of India): 1800-599-0019 (24/7 toll-free)
Tele-MANAS: 14416 / 1800-891-4416 (24/7)
Vandrevala Foundation: +91 9999 666 555
National Emergency: 112
Appointments for therapy sessions must be booked through the Website or via direct communication (email or WhatsApp).
Payment for sessions must be made in advance.
Pricing is subject to change at any time without prior notice. The revised pricing will apply to new bookings made after the update.
Therapists reserve the right to cancel or reschedule sessions at any time.
In case of therapist-initiated cancellations, a refund or rescheduling option will be provided.
Therapists reserve the right to terminate therapy with any client due to personal or professional reasons.
Student & concession discount policy
Student discounts are valid for a maximum of the first 10 sessions or 3 months (whichever happens first).
To avail of the discount, students must email valid age proof and valid college documents (such as a student ID, enrollment letter, or marksheet) to priyansikanakia@gmail.com before booking a session.
The student discount is applicable only to Indian students studying a UG or PG degree in India, who are between the ages of 18 and 24.
Students must send a direct email to initiate the concession process.
Cancellation & rescheduling policy
Cancellations or reschedules for all sessions must be requested at least 48 hours in advance.
If you do not cancel or reschedule at least 48 hours before the session, the session fee will be forfeited, and no refunds or rescheduling will be provided.
All sessions are non-transferable.
Non-refundable and non-transferable packages
A 5-session package is valid for 2 months; a 10-session package is valid for 4 months.
These packages are non-refundable and non-transferable under any circumstances.
The 48-hour rescheduling policy applies to all sessions, including rescheduled sessions.
Missed sessions shall be forfeited, with no rescheduling, transfers, or refunds.
Session waiting period and no-show policy
The therapist will wait for the first 15 minutes on the session call link. If you do not join within the first 15 minutes, the therapist will log off and the session will be forfeited. No refunds, transfers, or rescheduling will be provided.
Reminder responsibility
The therapist is not responsible for sending reminder messages, emails, or calls. You take full responsibility for remembering your session date and time.
Session preparation
You must log in a few minutes ahead of your session time to check your camera, microphone, and internet connection. Technical issues on your end will not qualify for rescheduling or refunds.
Safe and private session environment
You agree to attend sessions from a safe, private place free from distractions. You agree not to attend sessions in noisy outdoor public places or while travelling (in a bus, car, or train).
Session duration
Individual therapy sessions are a maximum of 60 minutes. Couples therapy sessions are a maximum of 70 minutes.
Client conduct and respect policy
All clients must be kind, civil, and respectful towards their therapist and all team members at all times. Any form of disrespect, verbal abuse, harassment, or inappropriate behaviour may result in immediate termination of services without refund or explanation.
We work primarily over email and WhatsApp. For any queries or assistance, you can email priyansikanakia@gmail.com or reach us on WhatsApp at +91 82006 27231. We usually take 10 to 20 hours to respond. If you do not receive a reply within this timeframe, kindly wait before following up.
No direct advice policy
We do not provide direct advice or tell you what to do. This is in accordance with the ethics of counselling and psychotherapy. We believe our clients know themselves best. Our role is to guide and support, not dictate or impose decisions. We aim to ask you the right questions, psychoeducate you, and offer insights and suggestions wherever applicable.
Therapy is not a quick fix
Counselling and psychotherapy take time. It is a journey, not a destination. Sustainable change happens through commitment and continuous effort.
Therapy can feel uncomfortable
Engaging in therapy can feel emotionally uncomfortable at first. Processing emotions, facing difficult truths, and working through challenges are part of the healing process.
Emergency contact policy
We will only contact your emergency contact number if we believe you are at risk of harming yourself or someone else. Even in such situations, we shall inform you prior to making contact with your emergency contact.
We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal data. Therapy sessions are confidential, subject to legal and ethical obligations to report harm to self or others.
All content on this Website, including text, images, logos, blog posts, and resources, is owned by MannPriya and is protected by copyright and intellectual property laws. You may not copy, distribute, or use any content without prior written permission.
MannPriya is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of this Website or services. We do not guarantee specific results from therapy sessions, as outcomes depend on various individual factors.
For any questions or concerns regarding these Terms, please contact us. MannPriya. Therapist: Priyansi Kanakia (Clinical Psychologist). Email: priyansikanakia@gmail.com. WhatsApp / phone: +91 82006 27231. Website: www.mannpriya.com.
By continuing to use this Website and our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Write to me and I will be happy to explain anything before you book.